To select the correct size, you can use the size chart on our website. We also recommend measuring your foot (length and width) and comparing it with the chart. If you have trouble choosing, our support team will be happy to assist you.

Yes, you can return or exchange shoes within 14 days of receiving them, provided they haven’t been worn and are in their original condition. Please note that returns are not accepted for custom-made shoes.

Shipping cost and delivery times depend on your location and the chosen method. We offer several shipping options, including express courier and standard postal service. You can see the exact details and costs when placing your order.

Once your order is placed and shipped, we’ll send you a tracking number. Click here and enter your tracking number to see the latest tracking information.

We accept Visa, MasterCard, and electronic wallets. Cash on delivery is also available in some regions (a deposit may be required).

If you receive a defective item, please contact our support team, and we will work quickly to resolve the issue. We’ll arrange a return and either exchange the item or issue a full refund.

To place an order, add the items you want to your cart and follow the checkout steps. If you encounter any issues, contact our support team — we’ll assist you every step of the way.

If the order hasn’t been shipped yet, you can change or cancel it by contacting us via email - help@toobadtowear.com. Please provide your order number for a faster response.